Your privacy matters deeply to us. We want you to feel confident that any personal information you share will be kept safe, handled responsibly, and used only for the purposes you expect. Sea Change Therapies adheres to current UK data protection legislation, including the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (2003).
 

We are registered with the Information Commissioner’s Office (ICO), reference ZB351169.
 

This Privacy Notice explains what information we collect, why we collect it, how it is used, and the rights you have over your data.
 

Contact Details

Telephone: 07507 795784

Email: hello@seachangetherapies.co.uk

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Information We Collect and Why

We collect personal information so we can provide safe, effective counselling and respond to enquiries. This includes:

• Names and contact details

• Addresses

• Gender and pronoun preferences

• Date of birth

• Relevant third‑party information (e.g., family members or other involved parties)

We also collect information needed to support your welfare:

• Health and wellbeing information

• Emergency contact details

And for dealing with queries, complaints, or claims:

• Names and contact details

• Clinical case records

• Correspondence

All information is collected directly from you.

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Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the situation, we rely on:

• Consent – when you have given clear permission for us to use your information. You can withdraw consent at any time.

• Legitimate interests – when using your information benefits you and helps us provide and improve our counselling services, without causing undue risk or harm.

• Vital interests – when information is needed to protect someone’s physical or mental wellbeing in urgent or serious circumstances.

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Our legitimate interests include providing and continually improving our counselling services, assessing client needs, tailoring therapy approaches, and evaluating the effectiveness of our work. Any use of non‑identifiable information is carried out respectfully and ethically.

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Your Data Protection Rights

You have several rights under UK GDPR, including:

• Access – to request copies of your personal information

• Rectification – to correct inaccurate or incomplete information

• Erasure – to ask us to delete your information

• Restriction – to limit how your information is used

• Objection – to object to certain types of processing

• Portability – to request your information in a transferable format

• Withdrawal of consent – at any time, where consent is the lawful basis

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We will respond to any rights request within one month. To make a request, please contact us using the details above.

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Use of Digital Tools and AI

Sea Change Therapies uses AI tools in a limited and carefully considered way. These tools support administrative tasks such as drafting written information, refining documents, or improving clarity in communication. They are not used to analyse, store, or process client notes, session content, or any personal therapeutic information.

Any client information shared with AI tools is kept to practical, non‑clinical details (for example, wording for policies or general service information). No identifiable therapeutic material is entered into AI systems.

Your therapy sessions, notes, and personal information are held securely within Sea Change Therapies and are never used for AI training or analysis. The therapeutic process remains entirely human, relational, and confidential.

If you have any questions about how AI tools are used within the service, you’re welcome to ask at any time.

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How Long We Keep Information

• If you contact us but do not begin therapy, we keep your intake information for 1 month.

• If you begin therapy, we keep your intake information, correspondence, and clinical case notes for 5 years from the end of therapy.

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This is standard practice within counselling services and helps ensure continuity, safety, and accountability.

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How to Complain

If you have concerns about how your data is used, please contact us directly.

If you remain unhappy after raising a concern with us, you can contact the ICO:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint

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Last updated: 29 January 2026